April 2020, Vol. 247, No. 4

Features

Control Room Allegory: Reality, Road Trip, Relationships

By Charles Alday, Principal CRM Consultant, Pipeline Performance Group LLC In the “allegory of the cave” by Plato, people have been imprisoned inside a cave for their entire lives, tied and bound so they can only see the stone wall in front of them. Behind them is a fire. Between the fire and the prisoners is a raised walkway, which contains objects. Puppeteers manipulate the objects, cast shadows on the wall, and also make noises. The prisoners’ reality consists of the shadows and the echoes. They interpret what they see and hear, instilling meaning based on the only information available to them. One of the prisoners eventually escapes and goes o

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