July 2013, Vol. 240 No. 7
Features
Decentralized Model A Common Sense Approach To Expansion
For many, the thought of a favorite company moving into expansion mode conjures images of a huge central office, employees who become increasingly narrow in focus and the all-to-common problem of trying to deal with customer service personnel located so far from the problem that they can’t provide much assistance. Oakville, Ontario-based Liberty Utilities, a subsidiary of Algonquin Power & Utilities, embarked on a growth initiative less than five years ago after deciding it would be better served if regulated utilities formed a more significant portion of its business assets. The company bought a wastewater utility in Arizona, an electric utility in California and gas
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