November 2010 Vol. 237 No. 11

In The News

NW Natural Ranks Highest In West Among Large Utilities

Northwest Natural Gas Company earned the highest overall score in the western U.S. among large utilities, according to the 2010 J.D. Power and Associates Gas Utility Residential Customer Study. NW Natural also received the highest score in the nation. The study measures residential customer satisfaction among 75 gas-only and combination utilities nationwide across six factors (listed in order of importance): billing and payment; price; corporate citizenship; communications; customer service; and field service. Driving increases in satisfaction among customers are improvements in the areas of communications, price and corporate citizenship. NW Natural improved its overall perform

Log in to view this article.

Not Yet A Subscriber? Here are Your Options.

1) Start a FREE TRIAL SUBSCRIPTION and gain access to all articles in the current issue of Pipeline & Gas Journal magazine.

2) Start your full access subscription to Pipeline & Gas Journal and gain UNLIMITED access to this article, the current issue, all past issues in the technical archive, access to all special reports, special focus supplements and more. Pricing start at $395/year.   

*Access will be granted the next business day.


Related Articles


{{ error }}
{{ comment.comment.Name }} • {{ comment.timeAgo }}
{{ comment.comment.Text }}