April 2019, Vol. 246, No. 4

Features

Controller Alertness over the Shift

By Michele Terranova and Alicia Gibson, Pipeline Performance Group, LLC How alert are your controllers at work?  Are they wide-awake, exhibiting signs of liveliness and enthusiasm at all hours of the day and night? Being alert and vigilant on the job is essential to the controller’s job. Controllers spend over one-third of their time monitoring systems. It is important that they are vigilant during this time in order to monitor current system state, predict future states, and anticipate the potential for abnormal events. Alertness is key to situation awareness, decision-making and communication. Research shows that shift work is difficult on the body. Shift work is especially difficult if

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