April 2018, Vol.245, No.4

Features

Gas Utility Customers Show Greater Satisfaction Levels

Pipeline & Gas Journal staff report In a year that saw growing efforts to improve safety through direct customer outreach and residential safety inspections, the latest J.D. Power Gas Utility Business Customers Study found gas utility customers increasingly satisfied. This represents the sixth year in a row approval ratings among residential users have gone up, nationally. "The residential gas utility industry has committed significant resources to customer engagement, dramatically increasing the number of communication channels they use and consistently positioning themselves as advocates of safety who are here to help customers," said Carl Lepper, utility industry analyst at J.D. Power

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