October 2017, Vol. 244, No. 10

Features

Why NCRs Should Be Seen as Friends

Whenever the term “nonconformance report” (NCR) comes in project home offices or at construction sites, it is often perceived as a negative, and personnel are typically reluctant to accept it as a positive and powerful tool for improvement. Perhaps, it’s the “non” part of “nonconformance” that causes so much discomfort. At any rate, this article explains why NCRs should be seen as a friend rather than a foe, and how such a report can be used to improve overall performance of a company, its projects, products and services. First off, having an NCR means the company’s quality management system and its quality control department are performing as intended. Isn’t it a positive, rather than a n

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