April 2017, Vol. 244, No. 4

Features

Are Your Pipeline Controllers Satisfied at Work?

Are you satisfied with your job? Do you love your career? Do you expect the same thing from your job that your manager expects from you? Are you valued by your company? Over the last five years of studying workload and human factors in the pipeline industry, we have repeatedly asked these same questions of controllers. Over 600 controllers from 60 control rooms have participated in our 175 workload assessments conducted from 2012-16. These controllers work in the U.S. and Canada and are responsible for gas transmission, gas distribution, hazard liquids, or gas and liquids. In our research, we found 81% of the controllers’ surveyed view their job as rewarding, personally and professionally.

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