Control Room Management Best Practices

<em>(Editor’s note: This is the second article of two articles.)</em> Pipeline controllers work in an environment with continuous interruptions and distractions. With every new SCADA upgrade there is the potential to increase the amount of information presented on the displays, causing the amount of distraction to grow side by side with industry innovation. Such distractions can become “noise,” confusing or distracting a pipeline controller from making timely decisions that affect the safe operation of the pipeline.