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  5. Decentralized Model A Common Sense Approach To Expansion
Feature July 2013, Vol. 240 No. 7

Decentralized Model A Common Sense Approach To Expansion

For many, the thought of a favorite company moving into expansion mode conjures images of a huge central office, employees who become increasingly narrow in focus and the all-to-common problem of trying to deal with customer service personnel located so far from the problem that they can’t provide much assistance.

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