Customer Relationships Keep Pipelines Focused In Difficult Market

More pipelines are being built and going into service. Shale gas plays are expanding the possible upstream sources. Squeezed by a lackluster economy, LDCs, manufacturers, and other downstream users are understaffed and under stress. For a pipeline company, it’s a climate where high customer satisfaction can be the difference between profitability and disaster — and at the same time, harder than ever to achieve.