August 2021, Vol. 248, No. 8

Features

Taking a Quantitative Approach to Benchmarking Your Team

By Karen Collins, Head of Education, Systems and Services, ROSEN USA    Benchmarking is the process of comparing products, services and processes within an organization to an external standard, exploring how and why other organizations achieve higher levels of efficiency. This same methodology can be used to benchmark your pipeline integrity personnel.    The process follows a quantitative approach, first proposed by Antonucci and d’Ovidio, that applies a skill gap analysis to identify the “gaps” of skills and knowledge within an organization. Their algorithm considers “only the situations where a negative gap was found, that means that the competences owned by th

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