April 2018, Vol.245, No.4


Communication and Control Rooms: Mandated Training For Controllers

By Michele Terranova and Christine Wagner, Pipeline Performance Group, LLC  What does it take to have effective communication? Do you communicate effectively? Perhaps you are confident that your communication skills are effective, but what about people you work with? Do they need more training?   As consultants, we have spent the last several years studying human factors in the pipeline industry – trying to understand how humans interact with other elements of the pipeline and control room systems. In that time, we have repeatedly asked those same communications questions of controllers. Since 2012, over 900 controllers have participated in our 217 workload assessments. These controllers r

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