October 2017, Vol. 244, No. 10

Features

SoCalGas Tech Cites Training for Life-Saving Response

When Southern California Gas Co. technician Jeff Catton pulled his truck into the cul de sac near a two-story residence, he was already thinking about what might lie ahead. A seven-year employee at SoCalGas, Catton was responding to what many might consider a routine call – an elderly couple in the Los Angeles suburb of Woodland Hills reported smelling gas at their home and wanted it checked out. “When I arrived, the homeowners were already standing in their driveway [as advised by a customer service representative when they called]. They were motioning for me to pull in, but that’s not our process,” Catton told P&GJ. As he waved for them to walk away from their home and join him at hi

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