June 2016, Vol. 243, No. 6


Sorting Out Inspectors’ ‘Box of Chocolates’ Quandary

While conducting a client interview after we provided inspection services for a pipeline project, I posed this question to gain feedback: “How’d we do?” He responded with, “You are just like all of the other third-party natural gas pipeline inspection companies and inspectors. I don’t trust any of you.” The client then went on to say: “Buying inspection services is like getting a box of chocolates. I never know what I’m going to get.” This paraphrased version of the famous line from the movie Forrest Gump hit me light a lightning bolt. How widespread is this sentiment? Does everyone have this feeling of uncertainty about inspections companies? I felt a compelling need to know the answer. H

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