December 2011, Vol. 238 No. 12

Features

Utility Thrives With New Employee Effectiveness Measurement System

In today’s ever-changing and increasingly competitive energy industry, utilities continue to search for new ways to achieve operational excellence. As part of its ongoing efforts, Union Gas successfully developed a new measure in 2008 called Overall Employee Effectiveness (OEE). This measure was developed to help support continuing efforts around process improvements and cost leadership in the Distribution Operations function at Union Gas. In particular, this measure was designed to be a comprehensive measure to support a workforce of nearly 500 employees conducting field pipeline maintenance, standard practice work (i.e., leak surveys, inspections etc.) and meter work acr

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