December 2011, Vol. 238 No. 12

Features

Utilities Gain With Focused Customer Communications

Today, many utilities are using online tools and social media to connect and share information with their customers. But what about the one, consistent touch point they have every single month – the utility bill? Can utilities use the monthly invoice more effectively to reduce costs or does there need to be a larger communication strategy in effect? Who is involved? When we talk about utility companies looking at strategies to reduce costs, this certainly is not a new concept, and one that does not apply just to the utility organization itself. In today’s world of outsourcing, deregulation and changing technology, there are many organizations that integrate with a utility’

Log in to view this article.

Not Yet A Subscriber? Here are Your Options.

1) Start a FREE TRIAL SUBSCRIPTION and gain access to all articles in the current issue of Pipeline & Gas Journal magazine.

2) Start your full access subscription to Pipeline & Gas Journal and gain UNLIMITED access to this article, the current issue, all past issues in the technical archive, access to all special reports, special focus supplements and more. Pricing start at $395/year.   

*Access will be granted the next business day.

 

Related Articles

Comments

{{ error }}
{{ comment.comment.Name }} • {{ comment.timeAgo }}
{{ comment.comment.Text }}