Why NCRs Should Be Seen as Friends

October 2017, Vol. 244, No. 10

By Shobhendu Prabhakar, Project Quality Manager Project

Whenever the term “nonconformance report” (NCR) comes in project home offices or at construction sites, it is often perceived as a negative, and personnel are typically reluctant to accept it as a positive and powerful tool for improvement. Perhaps, it’s the “non” part of “nonconformance” that causes so much discomfort. At any rate, this article explains why NCRs should be seen as a friend rather than a foe, and how such a report can be used to improve overall performance of a company, its projects, products and services. First off, having an NCR means the…

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