Northwest Natural Gas Company earned the highest overall score in the western U.S. among large utilities, according to the 2010 J.D. Power and Associates Gas Utility Residential Customer Study. NW Natural also received the highest score in the nation.
The study measures residential customer satisfaction among 75 gas-only and combination utilities nationwide across six factors (listed in order of importance): billing and payment; price; corporate citizenship; communications; customer service; and field service. Driving increases in satisfaction among customers are improvements in the areas of communications, price and corporate citizenship. NW Natural improved its overall performance in the 2010 study 18 points over 2009.
NW Natural is headquartered in Portland and serves 670,000 residential and business customers in Oregon and southwest Washington. It is the largest independent natural gas utility in the Pacific Northwest.